A model for resolving consumer disputes in electronic commerce in Lithuania

Research output: Contribution to journalArticle

Abstract

The article analyses the Lithuanian model of pre-trial resolution of consumer disputes in electronic commerce. The current situation in the resolution of consumer disputes in electronic commerce is discussed and a potential model for pre-trial resolution of such disputes is presented. The article discusses the principles and possibilities for their application in resolving consumer disputes in electronic commerce. The article focuses on issues in electronic commerce and their impact on the existing principles governing consumer dispute resolution. Deficiencies in the existing model are described in detail and proposals made on how to modify the model and apply it to the reality of electronic commerce. The article also presents the model’s key principles and their practical implications.
Original languageEnglish
Pages (from-to)55-62
JournalIntelektinė ekonomika
Volume1
Issue number7
Publication statusPublished - 2010

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electronic commerce
dispute resolution

Keywords

  • Electronic commerce
  • Consumer disputes
  • Dispute resolution

Cite this

A model for resolving consumer disputes in electronic commerce in Lithuania. / Štitilis, Darius ; Rotomskis, Irmantas.

In: Intelektinė ekonomika, Vol. 1, No. 7, 2010, p. 55-62.

Research output: Contribution to journalArticle

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