Anykščių komunalinio ūkio teikiamų paslaugų kokybės vertinimas vartotojų požiūriu

Translated title of the contribution: Assessment of quality of services provided by Anyksciai Utilities from a consumer perspective

Aleksandras Patapas, Vilma Vilutyte-Žiliene

Research output: Contribution to journalArticle

Abstract

Public service plays a significant role in our everyday lives. Lately, the issue of quality of public service provision has become increasingly relevant for the society. The society is becoming more demanding and increasingly interested in the issues relevant to it and related to the public service quality; consequently, it hopes, expects and requires better quality of service. A guarantee of consumer satisfaction with the service quality is often prevented by the lack of sufficient knowledge on consumer needs and values. The aim of this article is to assess the quality of services provided by Anyksciai Utilities from a consumer perspective. The authors seek to analyse the existing situation, also to explore and evaluate the quality of the public services provided, and to reveal the opportunities to improve their provision.

Original languageLithuanian
Pages (from-to)312-325
Number of pages14
JournalPublic Policy and Administration
Volume12
Issue number2
Publication statusPublished - 2013

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ASJC Scopus subject areas

  • Public Administration

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