Peculiarities of designing holistic electronic government services integration model

Research output: Contribution to journalArticle


Purpos– the aim ok this paper is to develop a Holistic Electronic Government Services Integration Model which could ensure the efficient integration of electronic government services in the local self-government level. Methodolog– the following analyses have been carried out in thirkpaper: theoretical-systematic; normative and conceptual comparative analysis of the researcha A method of modeling has also been applied. Finding– the scientific work analyzes the improvement opportunities of the models of electronic government services and their application alternatives in Lithuanian municipalities. The newly developed model of electronic government services that has been designed basng on the principle of integrating online expert consultation is primarily targeted at improvement of inside processes’ changes of an organization. Practicing the application of that model in the local self-government level starting with improvement of inside processes of an organization should help adapt more accurately and efficiently to the changing needs of the society while providing electronic government services, thus establishing a higher public value. Practical implication– the practical novelty of work is reflected not only through the integration opportunities’ assessment of the principle of online expert consultation services into the theoretical models of electronic government services that have already been developed by the scientists, but also on the basis of this principle there has been created a “Holistic Electronic Government Services Integration Model” in accordance with “E-Diamond” model basis and its practical application realization with the design of “The project of implementing the principle of online expert consultation on the model of electronic government services” for the future investigations. Originalit– the systematic, comparative analysis of the models of electronic government services carried out in the scientific work and the assessment of opportunities of their application in the self-government level have hardly been analyzed which makes the topic a novelty. With the help of the method of comparative analysis the models of electronic government services have been assessed and there has been distinguished the total of six. Two of them being the main common models of electronic government services have the features that enable the development of new models of electronic government services that are more targeted at changes taking place in public needs and inside organizational processes signifying the originality.
Original languageEnglish
Pages (from-to)344-362
JournalSocialinės technologijos: mokslo darbai
Issue number1
Publication statusPublished - 2011



  • Electronic government services
  • E-Diamond model
  • Public administration

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