Shifting from process owner to stakeholder: Roles of IT companies in e-Health development

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Abstract

Is it possible to find a progressive country not aiming to create electronic management and cooperation tools in healthcare? However, design, development and implementation of information and communication technologies (ICT) encounter numerous problems and the majority of the problems are of managerial but not technical nature. Volumes of academic literature point to insufficient interplay between e-Health actors as one of the key factors impeding development of the e-Health system. Our research aims at investigating how e-Health system actors in general and IT companies in particular perceive their roles and roles of other key players in e-Health development. The research investigates case of Lithuania, which gave rise to numerous works on the national e-Health system almost a decade ago, but have not produced expected results yet. The main technique applied in research was semi structured interviewing. Interviewees were selected from IT companies specializing in e-Health (6 interviewees), healthcare organizations (48 interviewees), and e-Health policy shapers (4 interviewees). Preliminary research results revealed that Lithuania went through two qualitatively distinct stages in the development of the national e-Health system. The first stage was earmarked by shortcomings in strategy, leadership and management. Therefore, different IT companies took the initiative of proposing their products to various healthcare organizations. The process resulted in a scattered variety of IT solutions for e-Health development, with faint possibilities to integrate. In the second stage, previous mistakes have been avoided and more attention is given to stakeholder management issues. IT companies also changed their position in the e-Health system from an apparent process owner to a partner implementing customer demands.

Original languageEnglish
Title of host publicationProceedings of the 8th European Conference on Information Management and Evaluation, ECIME 2014
PublisherAcademic Conferences and Publishing International Limited
Pages384-387
Number of pages4
ISBN (Print)9781910309414
Publication statusPublished - 2014
Event8th European Conference on Information Management and Evaluation, ECIME 2014 - Ghent, Belgium
Duration: Sep 11 2014Sep 12 2014

Other

Other8th European Conference on Information Management and Evaluation, ECIME 2014
CountryBelgium
CityGhent
Period9/11/149/12/14

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Keywords

  • e-Health
  • e-Health stakeholders
  • IT companies

ASJC Scopus subject areas

  • Management Science and Operations Research
  • Information Systems and Management
  • Information Systems
  • Computer Networks and Communications

Cite this

Pitrenaite-Žileniene, B., & Mikulskiene, B. (2014). Shifting from process owner to stakeholder: Roles of IT companies in e-Health development. In Proceedings of the 8th European Conference on Information Management and Evaluation, ECIME 2014 (pp. 384-387). Academic Conferences and Publishing International Limited.