The evaluation of innovation in the IT service sector: methodological and empirical aspects

Egle Kazlauskiene, Evelina Sakalyte

Research output: Contribution to journalArticle

Abstract

Purpose — Nowadays services are comprehended as the key factor for economic activity, growth and employment. Developed economies are service-dominated though little is known about the innovation details in the service sector and this study field has been neglected for a while. The innovation in service sector activities needs to be thoroughly evaluated because innovation is an interconnected process and cannot be defined using one or few indicators. IT services are an integral part of contemporary life, particularly for business. It can be introduced and implemented in all fields, especially when the world is becoming more multidimensional. Innovation performance in the IT sector has been under-researched, despite the fact that IT service sector plays the innovation disseminator role in other sectors by appliance of IT products. Design/methodology/approach — Based on scientific literature and methodological aspects analyses, an empirical research methodology was designed and the qualitative research on innovation in information technology service sector was accomplished. Findings — The article presents methodological aspects of innovation evaluation in service sector and empirical aspects on innovation implementation and development in the IT service companies in Lithuania. Research limitations/implications — For more comprehensive understanding of innovation in service sector, especially in IT services, the theory of service innovation is necessary. Deeper understanding and perspectives on how innovation benefits the information technology sector should be revealed in further researches and the multi-country analysis is needed. Practical implications — The finding of the paper can be used to improve the development of innovation in information technology service companies and create a model for more exhaustive multi-country empirical researches. Originality/value — The impact of innovation and its development in information technology service sector has not been analyzed thoroughly in previous researches.
Original languageEnglish
Pages (from-to)208-220
JournalSocialinės technologijos: mokslo darbai
Volume1
Issue number3
DOIs
Publication statusPublished - 2013

Fingerprint

Innovation
IT services
Service sector
Evaluation
Empirical research
Innovation performance
Lithuania
Integral
Economic activity
Service innovation
Design methodology
Field study
Innovation implementation
Qualitative research
Factors

Keywords

  • Innovation
  • Service sector
  • Information technologies

Cite this

The evaluation of innovation in the IT service sector: methodological and empirical aspects. / Kazlauskiene, Egle; Sakalyte, Evelina.

In: Socialinės technologijos: mokslo darbai, Vol. 1, No. 3, 2013, p. 208-220.

Research output: Contribution to journalArticle

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